Refund policy
Refunds and cancellations
How to request a refund for a Vila pack or subscription purchased through Paddle, or stop subscription renewal.
This English text is provided for convenience. The Chinese version governs if the two differ.
Usage packs and monthly plans are available through Settings → AI credits in Vila 1.4.0, subject to the availability shown for your account. Existing Pro / Pro Voice subscriptions retain their original terms.
Applicable policy
For Paddle purchases, eligibility and deadlines follow the Paddle Refund Policy, Buyer Terms and applicable law in effect at the transaction date. Vila offers no additional unconditional refund guarantee. Your mandatory consumer rights remain protected.
Requesting help
Use the receipt or subscription-management link in your Paddle payment email, or contact Paddle Buyer Support. Paddle handles refunds under its policy.
For product faults or access problems, contact vila@allgood.living with the order and issue details.
AI packs, monthly plans and credits
An approved refund or chargeback reclaims the original credits for that order multiplied by the refunded amount divided by the original total paid, rounded up to 0.0001 credit and capped cumulatively at the original allocation. Only that batch is adjusted; expiry is unchanged. Pending or duplicate adjustments do not reclaim credits. If too many credits in that batch were already spent, wallet use pauses for support review rather than taking credits from other orders. Refunds do not restore introductory eligibility or automatically cancel future renewals.
Canceling renewal
Packs do not renew. Cancel future monthly renewals in Paddle; unexpired credits remain until the original billing-period end, with no rollover. Cancellation does not automatically refund payment. Refund eligibility and deadlines follow Paddle policy and applicable law. Historical prorated billing credits for old plans are not automatically returned to a bank card.