Describe what you were doing
For example opening the sidebar, saving a subtitle, signing in, or starting speaking practice.
Support
Need help?
Tell us what happened.
Whether subtitles are not showing, account sync is stuck, or contextual explanations or speaking practice are not working, email us and we will help.
vila@allgood.livingInclude information you can share
The Vila version, your Chrome version, any error message and the steps to reproduce it all help.
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Do not send passwords, sign-in credentials or full data exports containing private content.
Privacy request
Account data and privacy requests
You can export or delete your account data from Vila settings first. If that does not work, contact us at the support address.
Read the privacy policy →Plans and refunds
AI speaking and text analysis share AI credits, available as one-time packs or monthly subscriptions. See the pricing page. Find purchases, balances and expiry dates in the settings of an extension version that supports AI credits. Manage existing subscriptions in the extension settings or on the subscription page.
For refunds and cancellation after a Paddle purchase, see the refund policy. For product problems, email us at the address above.